![]() ![]() I purchased a 2011 CRV at this dealership at the start of this year, and it took 5 1/2 hours at the dealership to do the paperwork and get off the lot with my car. I reserve the right to keep it up to prompt the company to insist all customer contacts are followed up: My old review was a one star and follows. It doesnt excuse that no one called me back.or that no one reads the website e-mails.or the Google reviews, but I venture to guess in the future, there may be someone looking at public media. The car was immaculate! I believe that this was case of a tech who had planned to leave and just didnt do his job since he was leaving. They found that the hub caps were not able to be cleaned due to what the prior tech had used on them, and gave me a full set of brand new wheels. He bent over backwards, having my car detailed as if it were being put back on the lot, filling my gas tank, checking out my rattling seat, etc. ![]() Kelly Moore (service manager) went over with me all my concerns and asked me if I would give him the opportunity to make it right. That tech has since left the business and gone to another dealership. He was very apologetic about not having called me back and admitted that, even though he thought the tech who worked on my car would have called me, he should have made sure that it was done. She then contacted the service manager and had him call me. ![]() She is in an administrative position there, and had a lengthy phone conversation with me about my concerns. Update on first review: I was contacted by Marie Furches who had seen my review on Facebook, which was my last resort to get attention. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |